FAQ

Questions, answered

Everything you might want to know before your visit. Cannot find your answer? Call or message us.

Booking

How do I book an appointment?

You can book online any time through our booking link, or call us at (604) 503-5501 during business hours. Walk-ins are welcome based on availability, but we recommend booking in advance to secure your preferred time.

Do I need to pay a deposit to book?

A deposit may be required to hold certain appointments, particularly laser treatments and longer sessions. Your deposit is applied toward the cost of your service. Please contact us for details specific to your treatment.

What is your cancellation policy?

We ask for at least 24 hours' notice if you need to cancel or reschedule. Late cancellations or no-shows may result in a cancellation fee. Thank you for understanding: it lets us offer that time to another client.

What are your hours?

We are open Tuesday 11 AM to 7 PM, Thursday 10 AM to 7 PM, Friday 10 AM to 7 PM, Saturday 11 AM to 6 PM and Sunday 11 AM to 5 PM. We are closed on Monday and Wednesday.

Laser treatments

How many laser hair removal sessions will I need?

Most clients see their best results with 6 to 8 sessions, spaced 4 to 6 weeks apart. The exact number depends on your hair type, skin tone and the area treated. We assess your needs at your first appointment and create a personalized plan.

How should I prepare for laser hair removal?

Shave the treatment area 24 hours before your appointment. Avoid waxing, plucking or threading for at least 4 weeks before. Stay out of the sun and avoid tanning products for 2 weeks before treatment, and come with clean, product-free skin.

Can I wax or thread instead of shaving before laser?

No. Waxing, threading and plucking remove the hair root, which is what the laser targets. Shaving is the only hair removal method that is safe to use between laser appointments.

Is laser hair removal painful?

Most clients describe the sensation as a quick snap or mild warmth. It varies by area, and sensitive areas like the bikini line may feel more intense. Our laser technician takes every step to keep you comfortable.

Services

What is the difference between Skin Resurfacing and Skin Rejuvenation?

Skin Resurfacing targets the outer layers of skin to reduce texture, fine lines, pigmentation and scarring by stimulating collagen renewal. Skin Rejuvenation (IPL Photo Facial) uses light energy to address redness, sun damage and uneven tone without removing the surface layer. The right choice depends on your skin goals, and we are happy to recommend one.

How long do treatments take?

It depends on the service. Waxing can take as little as 15 to 30 minutes, while facials and laser treatments usually run 30 to 60 minutes. Body contouring may take longer. We give you an estimated time when you book.

How do you price your services?

Every price is on our Treatments & Pricing page. Laser, skin and contouring treatments are offered as single sessions or as packages, which lower the price per session. Book any 4 laser hair removal services and save 15%.

General

Is Forever True a ladies-only salon?

Yes. Forever True Beauty Salon is a ladies-only space, a warm and private environment created for women.

Do you offer gift cards?

Yes. Gift cards are available for any amount and make a lovely gift for any occasion. Call us at (604) 503-5501 or visit the studio to buy one.

Are gift cards refundable?

Gift cards are non-refundable but can be used toward any service we offer. They have no expiry date, so they can be used whenever suits.

Where are you located, and is there parking?

We are at 14438 72 Ave #103, Surrey, BC V3S 0B6. Free parking is available on site in the plaza.

Still have a question?

Call us or send a message, and we will help you choose the right treatment.